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    Returns

    Returns

    We want you to be 100% satisfied with your purchase. If for any reason you are not completely satisfied, you may return items sold by totes-ISOTONER.ca within 30 days of delivery for a refund.

    • We cannot accept returns of certain items, including:
      • Any item that is returned more than 30 days after delivery.
      • Any item that is not in its original condition, is damaged, or is missing parts. 
    • All returns must be in the original packaging, include the original documentation and use the special returns label included in the package. This returns label is not pre-paid. Customers are responsible for return shipping fees.
    • We'll notify you via e-mail of your refund once we've received and processed the returned item.
    • You can expect a refund in the same form of payment originally used for purchase within 14 business days of our receiving your return. totes-isotoner.ca does not refund shipping and handling charges. 
    • If a product is damaged in shipment, please email cs.canada@totes.com for replacement instructions.

    Gift Returns

    • If the item you're returning was designated as a gift when purchased or was not shipped directly to you from totes-ISOTONER.ca, please note, that the refund will be issued to the original purchaser of the gift.

    Send Internet order returns to:

    totes ISOTONER Canada, Limited
    Ecomm Returns Processing Center
    426 Watline Avenue
    Mississauga, Ontario L4Z 1X2