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    Thoughtfully designed in Pacific style.

    FAQs

    F.A.Q's

     

    Thank you for your interest in totes, ISOTONER, Acorn, and Manzella products. Listed below are some frequently asked questions we receive from consumers in Canada.

     

     

    Q: I don't see a certain totes or ISOTONER item for sale on the website. Why not?

     

    A: We cannot offer all of our products for purchase on our website. However, our products are sold in most department stores and a number of independent boutiques across Canada. Unfortunately, since many stores customize their assortments, we are unable to direct you to a specific location for a certain item. We do not offer single glove or slipper purchases; all styles are sold in pairs.

     

     

    Q: Do you offer a warranty on totes umbrellas?

     

    A: We offer a lifetime warranty for any manufacturing defect with our totes umbrellas. If your umbrella fails to function properly due to a quality defect, we will replace it with the same or similar style. If we no longer offer the original style returned, we will replace it with a similar style currently being manufactured. Please return the defective umbrella with your name, phone number and address to: totes ISOTONER Canada, Limited, 426 Watline Avenue Mississauga ON L4Z 1X2. We do require a $5.00 fee for postage and handling per umbrella. If sending a check, please make payable to Totes Consumers. Please see our Warranty Information section for more information.

     

     

    Q: Do you offer a warranty on ISOTONER, Acorn, and Manzella products?

     

    A: We offer a one-year warranty on all ISOTONER, Acorn and Manzella products for any manufacturing defect. If one of our items does not perform due to a defect in materials or workmanship, we will replace it with a product of equal value for a period up to one year from purchase. Please return the defective product with your name, address, phone number, and a $5.00 fee for postage and handling to: totes ISOTONER Canada, Limited, 426 Watline Avenue Mississauga ON L4Z 1X2. Please see our Warranty Information section for more information.

     

     

    Q: How can I get additional information on your products?

     

    A: If you are inquiring about an order placed through our on-line company store, please contact us at cs.canada@totes.com or phone 1-800-615-2354. You can also receive product information updates by signing up below for exclusive offers and updates.