Warranty Information

totes Umbrella Product
Lifetime Limited Warranty

totes umbrellas are built to exacting standards using the finest materials and hand-inspected to ensure top-quality. With proper care, your totes umbrella should provide a lifetime of durable, reliable protection. If this umbrella should prove to be defective in materials or workmanship, or fail to function properly we will gladly replace it with a comparable umbrella.  The warranty does not cover normal wear and tear of items.

How to Exercise your Umbrella Warranty: Instructions for umbrella warranty replacements are subject to change.  Note there is a $5.00 (per product) cost required for the shipping and handling of each replacement umbrella.  We no longer require you to return the whole defective umbrella as was our policy in the past.

Please carefully read and follow these 3 steps to exercise your umbrella warranty:

1.  For each umbrella, remove these two umbrella pieces:

- A 2-3" portion of the Velcro strap (for some models this might be a snap button) that goes around the umbrella to keep it closed.  This is NOT the handle strap.  For umbrellas that have multiple colours, please include a swatch of the additional colours.

- the white style tag stitched to the inside of the umbrella canopy.  This is NOT the warranty tag.

2.  Return the two umbrella pieces and $5.00 (per product) for partial shipping and handling to the address below:

3.  In order to process your warranty quickly, please include the following information with the shipment:

- Your Name
- Return Address
- Phone Number
- Email Address
- If including a check, please make payable to totes-ISOTONER Canada

Allow 4 to 6 weeks for return.  Please do not return the product to the store at which it was purchased.
 

 

Isotoner Glove and Slipper Product 
One Year Limited Warranty

Quality Guarantee: isotoner gloves & slippers are constructed with the finest materials to ensure a consistently high level of quality.  If this product does not perform due to a defect in materials or workmanship, we will replace it with a similar product of equal value for a period up to one year.  The warranty does not cover normal wear and tear of items.

How to Exercise Your Glove & Slipper Warranty: Return the slippers or gloves along with an explanation of product defect and $5.00 (per product) for postage and handling to the address shown below:

 

In order to process your warranty quickly, please include the following information with the shipment:

- Your Name
- Return Address
- Phone Number
- Email Address
- If including a check, please make payable to totes-ISOTONER Canada

Allow 4 to 6 weeks for return. Please do not return product to the store at which it was purchased.

 

Acorn Product 
One Year Limited Warranty

Quality Guarantee: Acorn products are constructed with the finest materials to ensure a consistently high level of quality. If this product does not perform due to a defect in materials or workmanship, we will replace it with a similar product of equal value for a period up to one year.  The warranty does not cover normal wear and tear of items.

How to Exercise Your Product Warranty:  Return the product along with an explanation of product defect and $5.00 (per product) for postage and handling to the address shown below.  

 

In order to process your warranty quickly, please include the following information with the shipment:

- Your Name
- Return Address
- Phone Number
- Email Address
- If including a check, please make payable to totes-ISOTONER Canada

Allow 4 to 6 weeks for return.  Please do not return the product to the store at which it was purchased.

 

Manzella Product 
One Year Limited Warranty

Quality Guarantee: Manzella products are constructed with the finest materials to ensure a consistently high level of quality. If this product does not perform due to a defect in materials or workmanship, we will replace it with a similar product of equal value for a period up to one year.  The warranty does not cover normal wear and tear of items.

How to Exercise Your Product Warranty: Return the product along with an explanation of product defect and $5.00 (per product) for postage and handling to the address shown below:

 

In order to process your warranty quickly, please include the following information with the shipment:

- Your Name
- Return Address
- Phone Number
- Email Address
- If including a check, please make payable to totes-ISOTONER Canada

Allow 4 to 6 weeks for return.  Please do not return the product to the store at which it was purchased.