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Contact Us

Your thoughts and concerns are important to us. Please don't hesitate to contact our various departments with your inquiries, suggestions or issues.

eCommerce Customer Service - Online Ordering Help

For information about products available on our site or to report issues placing your order, contact our ecommerce customer service department.

  • Email our Customer Service department at cs.canada@totes.com. Please be sure to include your name and contact information with your inquiry.
  • By phone at 1-800-615-2354.

Consumer Affairs - Product Warranty Questions

For Product and Warranty inquiries please visit our Frequently Asked Questios (FAQ) page.

Contact our Consumer Affairs department.

  • Email our Consumer Affairs department at cs.canada@totes.com. Please be sure to include your name and contact information with your inquiry.
  • By phone at 1-800-615-2354.
  • By fax at 905-564-4798.

Media Relations

If you would like to feature totesISOTONER, Acorn or Manzella products in your media outlet or for any other media please contact totes ISOTONER Media Relations.

  • Email our Media Relations department at media.canada@totes.com. Please be sure to include your name and contact information with your inquiry.

Sales Department - Wholesale Customer Questions

Interested in selling  totesISOTONERAcorn or Manzella products in your store? If you would like to provide your customers with our products, please contact our totes ISOTONER Sales Department.

  • Email our totes ISOTONER Canada Sales Department at sales.canada@totes.com. Please be sure to include your name and contact information with your inquiry.
  • By phone at 1-800-615-2354.

Webmaster

If you experience technical problems or have questions or comments regarding functional issues with this website, please contact the webmaster at cs.canada@totes.com .